"Many books have sales techniques, Kelly McCormick has sales realities. This book is a game changer for anyone involved in sales".
Kathy Ireland,
CEO and Chief Designer,Kathy Ireland Worldwide
More Testimonials
“Why” questions can certainly provide you with important information. Unfortunately people tend to become defensive when asked “why.” They feel judged.
Imagine if someone were repeatedly asking you “why” you were thinking or feeling a certain way. Even if they had your best interest at heart, you’d probably feel challenged. For most people, their common reaction would be to withhold information or defend their position. Does this remind you of any relationships you’ve been in?
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1. Reach out to the Indirect Competition:
Last week, I invited yet another expert who speaks professionally to join my LinkedIn network. In his reply in-mail he said, “Really curious about why you chose to connect with me?” Here was my reply:
Hi Frank,
Even though we both speak professionally, we have different areas of expertise in business; yet we have a similar target market. From past experience, I have found that this connection can create great opportunities for my LinkedIn community to learn about you and vice versa.
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Many of us have sounded like a salesperson at one time or another. You know what I’m talking about. It’s when we blab on about those “Wonderful products and services!”
Please! What customer in their right mind would tell that kind of seller what they really wanted or what the true budget was? Not me.
I wouldn’t trust anyone who tried to sound or even act like a professional seller. This means that there were times when I wouldn’t even buy from myself. What an empowering thought.
Here is how I now avoid doing A ‘Data Dump’ when speaking to clients.
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1. Upload your email database into Facebook, LinkedIn and Twitter. Then invite people from your past jobs, school, etc. into those social networks.
We tend to do business with people we know and like. And if your friends aren’t potential clients for you, they may know someone who is!
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The Situation
Just when life couldn’t get any busier, Kelly’s laptop quit working. So she was off to the computer store to buy a new machine.
She barely got out the words, ‘I’m looking for a laptop’ when the eager sales associate began spewing out THOUSANDS of technical specifications for every laptop in the store!
Kelly’s head hurt. She staggered to her car, mumbling, ‘Thanks for ALL the information – ‘
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The Situation:
Your fingers peel wrapping paper off the gift faster than snow melts in the spring. As you rip into the box, you tremble with anticipation. Then your heart stops. The gift is a homemade lime-green scarf-and-hat set. YUCK. Excitedly, your best friend asks, ‘So, do you like it?’
The Situation
The pressure is mounting at work and maybe even at home. Your ‘To Do’ list is overwhelming and you need help!
Communication Action Tip
Step One: Don’t use the word ‘Help’.
Be aware that the word ‘help’ can make others nervous. It can imply neediness. People may fear that you want more than they can give or that your requests for help will never end!
Step Two: Show respect for their time.
The sales doctor is in! Professionals have been contacting me in record numbers with anxiety over the need to make a sale. The new economy has shaken up more than revenues.
It’s a different world today. Buyers want evidence – and lots of it – to justify why a purchase will be a wise investment. The knee-jerk reaction from sales representatives is to oversell. Too many of them are slipping into some nasty habits, which creates discomfort for everyone. Make-the-Sale Anxiety is quickly turning into an epidemic. Read the warning signs [ - ]
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Women buy brands. The days of simply selling a woman a product or service are over. Markets are far too crowded. To make a positive impact, today’s seller must develop a brand that’s meaningful to a woman. It’s the only way to stand out from the competition. It’s also the only way to gain access to the world’s largest buying market: women. [ - ]
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What! Not all of your sales force wants to sell to the emerging female decision-making demographic? Have you tried to motivate them with mind-blowing statistics? You could mention that women make and/or influence approximately 80 percent of all buying decisions.
Still no one’s budging? Okay, how about this: Globally women spend an estimated $19 trillion each year. Still nothing? This calls for a plan. It’s time to use four easy steps to motivate staff to sell to women. [ - ]
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